What is F5 support services?

F5 Support Services is designed to remotely assist you with specific break-fix issues regarding ongoing maintenance of your F5 products. All F5 products come with a one-year manufacturer's hardware warranty and 90 days of software media warranty. Technical support is limited to F5 products with active support contracts.

Does F5 come with a warranty?

All F5 products come with a one-year manufacturer's hardware warranty and 90 days of software media warranty. Technical support is limited to F5 products with active support contracts. Subscribers who require higher levels of support from our support team may opt to upgrade to either Premium Support or Premium Plus Support.

How can F5 help?

F5 offers a variety of support channels to help you find answers and get help quickly. How Can We Help? Under Attack? When you’re under attack, F5’s Security Incident Response Team will work quickly to effectively mitigate attacks and vulnerabilities, and get you back up and running. Get fast, validated, self-service support.